Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Reply Guarantee

  • Our technical support Department is on–line 24/7/365 to take care of each of your service needs. Every single ticket you send out to us is going to be replied to within up to 60 minutes. If your problem requires some help from an administrator, we will forward the ticket to the person on duty and will notify you that the problem is being taken care of.

  • Top quality support service
  • Expert Customer Assistance Service

  • We’ll be working for you 24/7 to give you advices and client support and also to aid you with any problem that you could possibly encounter while you are handling your virtual server. We will support all installed in advance apps, such as your OS, server administration panel (in accordance with the VPS type) and the Web Site Control Panel made 100% by us.

  • Intuitive help center
  • An Informative Help Section

  • A comprehensive and constantly updated articles base is incorporated into our in–house built Web Site Control Panel. It gives you quick tips on how to execute all the key site maintenance tasks. The Help section offers comprehensive how–to article tutorials and step–by–step video tutorials. You can access the Help area by pressing the Help or Video buttons in the upper right part of each Control Panel section.