Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • All your support requests will be attended to in maximum 60 minutes after the support ticket or e–mail is submitted. If your case calls for further assistance from an administrator, we will direct the support ticket or the e–mail to the person on duty, in a timely manner and will leave a note to inform you that more time will be needed for finding a solution. Furthermore if you take advantage of the Admin Services package, any of the tasks included there will be completed whenever you wish.

  • Top quality support service
  • An Outstanding Client Care Service

  • Our customer support team will be available to you round–the–clock should you need help with the Web Site Control Panel or with any of the apps that we have preinstalled for you on the dedicated hosting server. And if you need assistance handling the ordinary administration tasks on your server, you can take a glance at the Admin Services package, that includes data backup hard disk drive space, weekly OS updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, etcetera.

  • Intuitive help center
  • A User–Friendly Help Section

  • Every Linux dedicated hosting server includes our charge–free Web Site Control Panel, which sports a circumstantial knowledgebase and a set of instructional video tutorials. Whenever you require help with the Web Site Control Panel, just push the Videos or Help buttons situated in the top right corner.